FAQs
Q. Who do I contact if I have any questions?
When you are shopping on Ninasjewellery.com.au you are guaranteed the same great customer service that is a hallmark of Nina's. You may contact us through our e-mail customer service page or by calling us at +61 8 9759 1366. A Customer Service representative will be available to assist you from 9:00AM to 5:00PM Monday through Saturday and 10:00AM to 4:00PM Sunday WST.
Q. Does Nina’s offer Personal Shopping services?
Yes. Nina's invites you to experience our Personal Shopping Services to take care of all your shopping needs and to save you time.
As a complimentary service, our knowledgeable Personal Shoppers provide gift suggestions for all occasions or perhaps a little something just for you.
Please call +61 8 9759 1366 or email PersonalShopping@Ninasjewellery.com.au.
Q. What if I need extra help or advice about my purchase?
DIAMOND CONSULTATIONS
If you need any assistance on engagement rings, you may set up an in-store diamond consultation via Ninasjewellery.com.au. As a complimentary service, a Nina's representative will contact you within 48 hours to schedule an appointment and to answer any questions. To schedule a diamond consultation, PersonalShopping@Ninasjewellery.com.au.PERSONAL SHOPPING
For any other items, as a complimentary service, our knowledgeable Personal Shoppers are available to provide you with gift suggestions for all occasions or perhaps a little something just for you. To contact one of our Personal Shoppers, please call +61 8 9759 1366 or email PersonalShopping@Ninasjewellery.com.au.Q. How long will it take to get my order?
If the item is in stock you should receive your order in 10 working days, this can vary depending on shipping location. A customer care representative will contact you when your order is due for shipping.
Q. What about special orders or custom designs?
A customer service representative will contact you to confirm your special order / design needs and will give you an expected delivery date. Should you have any questions regarding your order, you may contact us through our e-mail customer service page or by calling us on +61 8 9759 1366. A Customer Service representative will be available to assist you from 9:00AM to 5:00PM Monday through Saturday and 10:00AM to 4:00PM Sunday WST.
Q. How can I return or exchange?
Articles are accepted for credit or exchange if returned in saleable condition within 30 days, accompanied by a sales receipt.
Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.
Returns may be sent to our Customer Service Center at:
Nina's Online
ATTN: Returns
Shop: 14, 55 Dunn Bay Road
Dunsborough
Western Australia 6281
Or you may take your return to any of our retail stores. To locate the store nearest you, go to About Nina's on the bottom navigation bar. If you have any questions, please contact Customer Service at +61 8 9759 1366. A representative will be on hand from 9:00AM to 5:00PM Monday through Saturday and 10:00AM to 4:00PM Sunday WST.
Q. Will my items be gift-wrapped?
All Ninasjewellery.com.au purchases arrive in the signature Nina's Box, tied with a white Nina's embossed satin ribbon.
Enclosed in a white envelope is a blank gift card for you to write your special greeting.
Q. What shipping options are available on Ninasjewellery.com.au?
Freight and Insurance
Nina's Jewellery have a strong sense of client satisfaction, we will contact you the day your purchase is sent.Australian Shipments
Australia Post - Platinum Express Post Bags (Please ensure that someone will be at the delivery address to sign for the shipment).No freight and insurance will be charged to any purchases over AUS$2,000. All purchases under AUS$2,000 will be charged freight and insurance.
Overseas Shipments
Federal Express (Please ensure that someone will be at the delivery address to sign for the shipment). Please notify us upon receipt of your purchase.No freight and insurance will be charged to any overseas purchases over AUS$2,000. All purchases under AUS$2,000 will be charged freight and insurance. Any taxes and duties to be charged by the country destination is the responsibility of the purchaser.
Email: shipping@ninasjewellery.com.au failure to notify delivery, and condition of shipment will void the warranty.
Q. Is all Nina’s merchandise available for purchase online?
Ninasjewellery.com.au features a limited, but extensive collection of Nina’s merchandise for online shopping. We continually add to our online merchandise offering.
Q. How do I place an order on Ninasjewellery.com.au?
Ordering on Ninasjewellery.com.au is easy and safe. Once you have found the item you would like to purchase, click on the "Purchase Now" button to place it in your Jewellery Box (Shopping Bag). Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
You may also order over the phone, by calling +61 8 9759 1366. Representatives are available 9:00AM to 5:00PM Monday through Saturday and 10:00AM to 4:00PM Sunday WST.
Q. Is it safe to order on Ninasjewellery.com.au?
Yes, it is safe to order on Ninasjewellery.com.au. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. At Nina's we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.
Q. Will I be charged sales tax on my Ninasjewellery.com.au purchases?
SALES TAX
Taxes, if applicable, are included in your order. Nina's collects GST for all states and Territories of Australia.Customers outside Australia are responsible for all Duties and Taxes, in the recipients Country.
Q. Can I ship my order to an international location?
Yes, however you must allow sufficient shipment time.
Q. Is in-store pickup available for items purchased on Ninasjewellery.com.au?
In-store pickup of items ordered online is currently available at our Dunsborough Studio. For more information on our In-store pickup service, click here to contact one of our customer service staff.
To browse through all items that are available for pickup, click here.
Q. Are prices on Ninasjewellery.com.au website subject to change?
Prices on Ninasjewellery.com.au are subject to change without notice. Please expect to be charged the price listed for the Nina's merchandise you buy as it is listed on the day of purchase.
Q. How can I check on an order I placed on Ninasjewellery.com.au?
To check on the status of an order or verify shipment, your order status is found under MY ACCOUNT or please contact Customer Service at +61 8 9759 1366. Representatives are available 9:00AM to 5:00PM Monday through Saturday and 10:00AM to 4:00PM Sunday WST.